A typical software company focuses on growth first, profit second, customer success last. At Aclate, we turn that list on its head, and our number one priority is customer success, with profit second and growth a third priority. We believe customer success will drive business success.
We often see software companies with great products struggling to grow because of a lack of focus, stagnant processes and/or misaligned resources. Our shared services across brands, defined roles and responsibilities, proven processes, and a laser focus on customer needs and success help mitigate these common issues.